# Template missing after purchase **URL:** \ **Category:** Miscellaneous\ **Created:** [September 8, 2018, 5:52am UTC](https://forum.barbellmedicine.com/t/template-missing-after-purchase/3302 "2018-09-08T05:52:27Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![curiousily](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@curiousily](https://forum.barbellmedicine.com/u/curiousily)\ **Post date:** [September 8, 2018, 5:52am UTC](https://forum.barbellmedicine.com/t/template-missing-after-purchase/3302/1 "2018-09-08T05:52:27Z")
Hi, I bought: 12 Week Strength Template - Version 2.0 7 Week GPP Hypertrophy Bias (4-Day) - Version 2.0 In a single order: Order #16762 At first, everything was ok, now I can only see the 7 Week GPP Hypertrophy Bias (4-Day) template in: [https://www.barbellmedicine.com/my-account/downloads/](https://www.barbellmedicine.com/my-account/downloads/) I already wrote to [support@barbellmedicine.com](mailto:support@barbellmedicine.com) and waited for 3 days - no response! Come on guys, you’re better than this! Venelin ---
**Author:** ![LeahBBM](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.barbellmedicine.com/leahbbm/32/17_2.png) [@LeahBBM](https://forum.barbellmedicine.com/u/LeahBBM)\ **Post date:** [September 8, 2018, 3:16pm UTC](https://forum.barbellmedicine.com/t/template-missing-after-purchase/3302/2 "2018-09-08T15:16:19Z")
How about emailing us again? Sometimes emails get filtered out, so maybe the admin didn’t see it. That’s much better than the unmoderated section of the forum. 🙂 ---
**Author:** ![curiousily](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@curiousily](https://forum.barbellmedicine.com/u/curiousily)\ **Post date:** [September 8, 2018, 4:26pm UTC](https://forum.barbellmedicine.com/t/template-missing-after-purchase/3302/3 "2018-09-08T16:26:33Z")
> [@LeahBBM](#): > > How about emailing us again? Sometimes emails get filtered out, so maybe the admin didn’t see it. That’s much better than the unmoderated section of the forum. 🙂 Hey Leah, Thanks for the quick reply! I just send second email. Regards, Venelin ---
**Author:** ![curiousily](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@curiousily](https://forum.barbellmedicine.com/u/curiousily)\ **Post date:** [September 8, 2018, 7:46pm UTC](https://forum.barbellmedicine.com/t/template-missing-after-purchase/3302/4 "2018-09-08T19:46:52Z")
Just received email, everything is in order. Thanks again!